Q: Startcenter software cannot be installed correctly on a PC!
In addition, Virus Scan Software can prevent installation. Prior to installing Startcenter , deactivate all Virus Scan Software for the duration of the installation.
Q: Startcenter cannot communicate to the KTS 340 tester because USB driver is not detected or installed.
Q: Startcenter does not indicate that new KTS 340 Diagnostic Application Software updates are available.
To accomplish this, an account with the ESI[tronic] server is required so that Startcenter can obtain KTS 340 Diagnostic Application Software updates. The Registration Form which came with the KTS 340 kit should have been completed during purchase and sent to Bosch Customer Service. If this was not done during the purchase, then please fill out the Registration Form and send it to the Bosch customer service in order to set up an account.
Once completed, new Update DVDs will be received via Post Mail. Along with Update DVDs will be Customer Number and Password credentials. This information is necessary to license the device and to download further Online-Updates. Please store this information in a secure location, as future access will be required.
KTS 340 purchase includes free Updates for 12 month with additional vehicle coverage and further enhanced functionality.
Q: When is an Online Update for KTS 340 Diagnostic Application Software available?
Q: How to Activate (or Deactivate) the KTS 343 Demonstration feature?
KTS 340’s across-the-board DEMO feature will allow use of all software functions without a vehicle, so this feature can be used to familiarize KTS 340 diagnostic features (along with other functions as well).
Important! Prior to connecting to a vehicle to perform diagnostics, make sure Simulation Mode is turned off. To accomplish this, click on the Wrench icon in the upper right hand corner of the screen, select “User Settings”, de-select Simulation Mode to remove the “check” by clicking the check box. Once the “User Settings” display is closed, the text “DEMO” will be removed from the upper right hand corner of the KTS 340 display. Diagnostics are now possible.
Q: What is the Diagnosis Socket function used for?
Q: How is a vehicle identified within the KTS 340?
- Automatic ID -> a one-button function which automatically reads the VIN number and decodes VIN to the correct vehicle that is ready for Diagnostics. This is KTS 340’s fastest vehicle identification method.
- Manual VIN Entry -> provides a means for the entire VIN to be manually input into the Tester. Once the complete VIN is entered, function automatically decodes the VIN to the correct vehicle that is ready for Diagnostics.
Note: User input of the entire VIN is necessary as the VIN is automatically stored to the Report when “Save” is clicked.
- Manual Vehicle Selection -> allows for a multiple level vehicle selection starting with commonly understood Automotive Technology practices. As an example, the user selects Year, Make, Model, Sub-Model, and so forth.
Q: When is the Automatic ID Feature Supported?
Q: KTS 340 cannot communicate with one or more ECUs on the Vehicle.
- Turn Ignition or Run Switch ON
- DLC Connection
- Tester Hardware Configuration (using correct adapter)
- Vehicle Communication Network Performance
- +12v Power supply at Pin 16 of the DLC
- Good Grounds at Pins 4 & 5 of the DLC
Q: KTS 340 cannot communicate with an Engine ECU.
Remedy: Briefly lock and then unlock the vehicle, or activate and then deactivate the immobilizer, and re-attempt tester communications to the Engine ECU.
Q: KTS 340 cannot communicate with one or more ECU(s) due to Aftermarket radio installation.
Remedy: If the vehicle (e.g. Volkswagen) is fitted with a radio that does not correspond to the original equipment, the diagnosis of various other systems may be affected by this. The problem can be remedied by temporarily removing the radio.
Q: KTS 340 cannot communicate with ECU(s) due to communications on wrong tester adapter pin.
Note: if the wrong pin is connected from the Vehicle DLC to the Tester adapter, communication cannot be established.
Q: KTS 340 cannot communicate with ECU(s) due to use of incorrect tester adapter (e.g. “Diagnosis Plug”).
Note that some of these “non-Standard Dealer” DLCs are mounted at different locations throughout the Vehicle. Consult appropriate Service Information to determine DLC location.
Q: KTS 340 cannot communicate with ECU(s) due to incorrect ECU variant.
Remedy: the KTS 340 may display more than one ECU system for the Group selected. Because of ECU system variants, ensure that communication to all ECU systems is attempted.
In some instances, a Replacement ECU may be different than Original equipment. Often hard to detect, a check of the ECU part number (outside marking), Calibration ID (use Global OBD II for powertrain ECUs), and if possible, if recently replaced, the ECU Source (e.g. Salvage Yard, Border Country Zone)
Note that Automatic Search is not possible for ECUs which support blink code functionality.
Q: What to do if the KTS 340 will not Power On?
If either Power or Ground is not available from the DLC, the KTS 340 can be powered using the Auxiliary Power / Cigarette Lighter Port cable, or connection directly to the Vehicle Battery positive and negative posts.
Q: What does it mean if ECU Systems are identified as "Minimum Function"?
Note that future KTS 340 Diagnostic Application Software Updates will add necessary programming to allow for full diagnostics of ECU Systems that fall into this category.